Get in Touch With Us
This is where you write to the Sweepstakes Casinos editorial team. Use it to flag something that looks wrong on a page, ask how a coin or redemption rule actually works, or tell us which platform you want us to look at next. Email is the only channel we run, and a person reads every message.
The fastest route is [email protected]. We aim to reply within two business days. Please keep in mind what we are and are not: we are an independent comparison site, not an operator. We cannot see your account at Spinblitz, Lone Star, Casino.Click or anywhere else, cannot release a redemption, and cannot restore a locked login. Those requests have to go to the platform's own support team.
How we earn money, and what it does not buy
halfwayhounds.org may earn a commission when a reader signs up through one of our links. That funding does not decide rank order or editorial ratings, and no operator can pay to be listed, moved up, or have a criticism removed. If you contact us as a brand representative, please say so at the outset — it changes nothing about how we assess you, but it keeps the correspondence honest.
What to include so we can actually help
Most messages we cannot act on are missing one or two details. A useful enquiry includes:
- The page URL you were reading, not just the topic.
- The platform name and, if relevant, the exact wording you saw in its terms or official rules.
- Your state, if the question involves eligibility or availability — the answer is often different in Washington, Michigan or New York than elsewhere.
- A screenshot or quote if you are reporting a discrepancy between our figure and the operator's.
- Nothing sensitive. Never send us ID documents, account passwords, card numbers or bank details. We have no reason to hold them and we will not ask.
Questions we answer most often
RTP, volatility and why our numbers carry caveats
Our focus is on where return to peak theoretical return to player figures can be verified, so this is the single biggest category of reader mail. What we can tell you: RTP is a long-run theoretical figure published by the game studio, not a promise about your session, and the same title can ship at different RTP settings depending on which version an operator licenses. What we cannot tell you is which game will pay. If you write in asking us to name the highest-RTP slot on a platform, we will explain where the published figures sit and where the gaps are rather than invent a ranking. We have never wagered, purchased or redeemed on any platform, and we do not present advertised or published numbers as tested results.
The dual-currency model and free entry
Sweepstakes casinos run a promotional sweepstakes model rather than traditional real-money wagering, and a good share of our inbox is people untangling the two currencies. Gold Coins (GC) are for play only and have no redemption value. Sweepstakes Coins — Sweeps Coins, SC, or a branded equivalent — are the promotional entries that can, subject to the operator's official rules, be redeemed for prizes. Purchases are optional: legitimate operators provide a no-purchase-necessary method of entry, commonly daily free coin drops, login rewards, mail-in requests or social promotions. If a page of ours ever reads as though buying a coin package is the only way in, tell us and we will fix it.
Coin packages, payment and redemption timings
We get a lot of "how long does it take" mail. Because thresholds, fees and processing windows are set by each operator and change without notice, we will always send you back to the platform's current terms rather than quote a number we cannot stand behind. What we can help you frame:
- What it costs to take part. Nothing, if you stay on the free-entry route. Coin packages are optional purchases of Gold Coins, usually with promotional Sweeps Coins attached as a bonus rather than sold directly.
- How money goes in. Debit card is the most common US option. Some operators add ACH bank transfer, online payment providers, or e-wallets where supported; availability differs by platform and can change. Check the cashier, not a comparison table, before you commit.
- How prizes come out. Redemption typically runs to a bank account by ACH, and some operators offer gift card options. Expect a minimum redemption threshold, promotional playthrough on bonus Sweeps Coins before they become redeemable, per-request or per-period redemption limits, and identity verification before the first payout clears.
- Verification (KYC). Government-issued photo ID, sometimes proof of address, and account details that match your documents. Name mismatches are the most common cause of a stalled redemption — that one is worth checking yourself before writing to anyone.
- Coin expiration. Promotional coins often expire. Read the dates in the official rules rather than assuming a balance keeps.
Prize outcomes are never guaranteed, there is no "instant withdrawal," and no operator lets you cash out on demand without conditions. Anyone telling you otherwise is selling something.
Game libraries and what is actually on offer
Readers often write asking what a platform holds. We describe categories rather than invent catalogue counts: sweepstakes slots in the widest variety, including progressive jackpot titles; table-style games such as blackjack, roulette and video poker; crash and instant-win formats; live dealer rooms where an operator carries them; and mobile-optimized versions of most of the above, since much of this audience plays in short sessions on a phone. Studio line-ups vary between platforms and shift as licensing deals change, so if a game you expected has vanished, that is usually why.
The other products these operators run
Several companies behind these sites also run social-casino apps with no redemption element at all, plus sportsbook-style or prediction-market products in some states. Those sit under different rules than the sweepstakes product, sometimes different age minimums, and sometimes a different state map. If you are asking us about an operator's sports or fantasy offering, say so explicitly — the answer rarely carries across.
State availability, age and legal questions
We answer these, but within limits. Availability varies by state: some states permit most sweepstakes operators, others have passed legislation or taken enforcement action against them, and operators themselves choose which states to serve based on legal risk. Laws in this area change frequently. Age minimums are commonly 18+, though some operators require 21+ either everywhere or in particular states. Geolocation checks apply at signup and at redemption. Prize redemptions may also be taxable under federal and state rules, so keep your own records and consult official guidance if the amounts matter.
What we will not do is tell you that a given platform is definitely legal for you personally. That is a legal judgment about your circumstances and your state, and we are not qualified to make it. We will point you to the operator's official rules and eligible-state list and let you take it from there.
Where to send each type of enquiry
| Your situation | Who to contact | Realistic outcome |
|---|---|---|
| Redemption delayed or declined | The operator's support team | Only they can see your account and verification status |
| Our figure disagrees with the operator's terms | Us, with the page URL and a quote | We re-verify and correct or annotate the page |
| A platform is not available in your state | The operator's eligible-state list | We can explain the model; we cannot change access |
| Want a platform reviewed or an RTP page expanded | Us | Added to the editorial queue, no timeline promised |
| Partnership, affiliate or media enquiry | Us, with your company and role stated | A reply either way; no influence over ratings |
| You are worried about your own play | Us for signposting, and the resources below directly | We will point you to independent help |
Corrections: what we do with them
Accuracy complaints get priority over everything else in the inbox. When you report one, we re-check the operator's published official rules and terms, update the page if the claim does not hold, and note the fact-check date. Our current review date is Sep 24, 2026, and pages carry the name of the editor responsible — Derek Mercer oversees this one. If we got something wrong, we would rather hear it from you than leave it standing.
What we will not change on request: an editorial rating, a ranking position, or a documented limitation. Those are judgments, not errors, and they are not negotiable through commercial channels.
How we assess the platforms we list
Because it shapes the questions we can answer, here is the method in brief. We research each operator against published, checkable material: the official sweepstakes rules, the stated eligible and excluded states, age minimums, redemption thresholds and processing terms, accepted payment options, and the game studios listed in the lobby. Where return-to-player figures are published, we record what is published and say who published it. Where they are not, we say so rather than estimate. Ratings are editorial, produced by our team, and are not customer-review scores. We have not played, purchased or redeemed on any platform. Commission arrangements have no bearing on position.
A note on the top-ranked platforms readers ask about
Three names dominate our inbox. Short, honest framing on each, since it saves a round of email:
Spinblitz — rated 10.0
Our highest-rated listing, and the one readers most often write about because of the scale of its headline promotion: 100 Million Gold Coins tied to the BLITZ JACKPOT. Worth being clear what that is. Gold Coins are play-only currency with no redemption value, so a very large GC figure tells you about session length, not prize potential — the Sweeps Coins side and its playthrough terms are what matter for redemption. The promotion is subject to Spinblitz's own official rules, eligibility and state restrictions. Limitation: the headline number invites exactly the misreading above, and a large GC grant is not a substitute for clear, published RTP data on individual titles.
Lone Star — rated 9.8
Listed second because its welcome structure names both currencies rather than leading with a GC figure alone: up to 500k GC and 105 free SC. For a reader focused on redeemable play that is a more legible starting point, since the SC component is the part that can become a prize under the operator's rules, once any promotional playthrough is met. Conditions, minimum redemption thresholds and excluded states are set by Lone Star and can change. Limitation: "up to" means the full Gold Coin figure is the ceiling, not the default, and the tiering behind it needs reading before you judge the offer.
Casino.Click — rated 9.6
Here for a smaller, simpler welcome than the two above — 150 extra coins and 10 free spins — which some readers prefer precisely because there is less fine print to unpick. Free spins are tied to specific titles, so the RTP of those titles is the relevant detail rather than the spin count. Limitation: the modest headline means less runway on the free-entry route, and tying spins to nominated games removes the choice of where you use them. Verify your state's eligibility before signing up.
If your question is about a platform further down the list — SplashCoins, Free Spins, Lucky.me, Crown Coins, Crash Duel, Spree or Mr Goodwin — write in anyway. We hold research notes on all of them.
Responsible play, and help that is not us
If your play has stopped feeling like entertainment, the tools are usually in the account settings: deposit and purchase limits, session reminders, cooling-off periods and self-exclusion. Device-level gambling blocking software is another option worth knowing about. For independent support in the US, the National Council on Problem Gambling operates a confidential helpline, and Gamblers Anonymous runs meetings nationwide. You do not need to email us first to reach either. If you do write to us, say what kind of help you are after and we will point you at resources rather than at an operator.
Before you hit send
Include the page, the platform and your state; leave out anything you would not want in an email. Expect a reply within two business days, longer if you have sent us a correction that needs verifying against an operator's terms — we would rather answer slowly and correctly. Readers who take the time to tell us where a page falls short are the reason the RTP and redemption sections get sharper, and we would rather have that mail than not. You can also look through our coverage of Best Non GamStop Casinos 2026 if your question is about options outside the sweepstakes model.